Frequently Asked Questions Regarding Telemedicine

Mental Heath Day Treatment Center Houston TX

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Frequently Asked Questions Regarding Telemedicine

What Insurance does New Dimensions Accept?

New Dimensions is in-network with most private health insurance companies, including Blue Cross, United, Cigna, Aetna, Beacon Health Options, Humana, ComPsych, and more.We do not accept Medicare or Medicaid.To find out if we are in-network with your insurance, call us at 1-800-685-9796 and we will be glad to verify your benefits.

How does telemedicine work?

All sessions are conducted through a secure connection on the internet.You will be able to see your therapist and other group members.The groups will occur during pre-scheduled times.

Can I connect through my phone?

You should be able to connect through your phone.However, you will find that the faster your internet connection, the better experience you will have with telemedicine.Many people find it more productive to connect through their home or office internet connection.

Is telemedicine confidential?

Yes.Our groups are conducted through HIPPA compliant platforms that allow for secure communication between participants.In addition, all participants must agree to confidentiality prior to joining the program.

How long does the program last?

The length of the program is based on your individual needs.In general, most people tend to be in the program for about 30 days.Some people attend longer while others attend for a shorter period of time.

Am I able to continue to work with my therapist while I am in the New Dimensions program?

New Dimensions encourages you to continue to work with your existing therapist while you are in the program.Rather than disrupting existing therapy, our goal is to intensify treatment so that you can get through your struggles as quickly as possible.If you do not have an existing therapist, the staff of New Dimensions will help you locate one in your area.

Can I be admitted into the program if I live outside the State of Texas?

The online Telemedicine programs are currently available to only those individuals who live within the State of Texas.


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